Cancel/ Change Order

At Vibeforhim, we understand that sometimes plans change or a mistake is made during the excitement of selecting your new favorite shirts. Whether you need to update a shipping address, swap a size, or cancel an entire order, we believe in providing a straightforward and fair process. This policy outlines exactly how and when you can modify your order to ensure the best possible shopping experience.

This "Cancel or Change Order Policy" is built to comply with Google Merchant Center (GMC) transparency guidelines and international e-commerce standards. Our goal is to resolve your requests quickly before your package leaves our warehouse. For more details on who we are, please visit our About Us page.

1. The 12-Hour Modification Window

To ensure our customers in the US and UK receive their shirts as quickly as possible, our automated fulfillment system begins processing orders shortly after they are placed. However, we offer a 12-hour grace period from the exact time of purchase for any changes or cancellations.

• Within 12 Hours: You are eligible for a full cancellation or any modifications (size, color, shipping address) at no extra cost.
• After 12 Hours: Our warehouse team may have already picked, packed, or dispatched your order. At this stage, changes are not guaranteed.

2. How to Request a Cancellation or Change

For security and record-keeping purposes, all requests must be submitted via email. Please follow these steps to ensure your request is handled priority:

1. Send an email to support@vibeforhim.shop.
2. Use a clear subject line: "URGENT: Order Change/Cancel #[Your Order Number]".
3. Specify clearly what you need:
   • To cancel the entire order for a full refund.
   • To change the shipping address (provide the new address).
   • To exchange a specific item size or color.

Our support team operates from 8:00 AM – 7:00 PM (EST), Monday – Saturday. Requests sent outside these hours will be processed in the order they were received on the next business day.

3. Order Change Scenarios

A. Address Corrections

An incorrect shipping address can lead to significant delivery delays or lost packages. If you notice an error in your address, contact us immediately. If the order has already been shipped with the wrong address, please refer to our Shipping & Delivery Policy regarding rerouting and potential re-shipping fees.

B. Size or Color Swaps

We want you to look your best in our shirts. If you realized you ordered the wrong size, we will happily update your order within the 12-hour window. If the new item has a price difference, we will send an invoice for the balance or issue a partial refund as necessary. Review our FAQs for sizing guides.

4. Cancellation Fees & Refunds

Transparency regarding costs is central to our brand values. At Vibeforhim, we do not believe in penalizing customers for a change of heart:

• Cancellation Fees: $0.00. We do not charge "processing fees" or "restocking fees" for orders canceled within the allowed timeframe.
• Refund Method: Your full payment will be returned to your original payment method (Visa, MasterCard, PayPal, etc.).
• Refund Timeline: Once the cancellation is confirmed, it typically takes 5 business days for the funds to appear in your account. See our Payment Methods page for more info.

5. Orders Already in Transit

If your order has already been shipped and you have received a tracking number, we are unable to stop the delivery or cancel the order. In this scenario:

• Please wait for the package to arrive at your destination.
• Do not refuse the delivery, as this can lead to lost packages and complicated refund processes.
• Once received, follow the instructions on our Return & Refund Policy to send the item back for a full refund.

6. Mistakes by Vibeforhim

If the need for a change arises because we made an error (e.g., incorrect product listing or technical glitch), we will rectify the situation immediately at no cost to you, even if the 12-hour window has passed. For more on our legal responsibilities, visit our Disclaimer page.

7. Tracking Your Request

After you send your request, a member of our team will reply to confirm whether the change was successful. You can always check your current order status on our Order Tracking page.

8. Full Legal Transparency

This policy is a part of our broader commitment to consumer rights. We encourage you to read our other legal documents to understand the full scope of your protection at Vibeforhim: