Return & Refund Policy

At Vibeforhim, we are committed to providing our customers with high-quality men's shirts and an exceptional shopping experience. We understand that transparency regarding returns and refunds is essential for building trust, especially for our customers in the United States and the United Kingdom. This comprehensive policy outlines the procedures for returning products, requesting refunds, and understanding your rights as a consumer.

This policy is designed to comply with global e-commerce standards and specifically meets the requirements set by the Google Merchant Center (GMC). For any inquiries not covered in this document, please refer to our Frequently Asked Questions or reach out to our support team.

1. Eligibility for Returns

To ensure a fair process for all customers, we accept returns under the following conditions:

• The return request is initiated within 30 calendar days of the delivery date.
• The item (shirt) must be in its original condition: unworn, unwashed, and free of any scents (perfume, smoke, etc.).
• All original tags, labels, and packaging must be intact and included in the return package.
• Proof of purchase (order confirmation email or receipt) is required for all return requests.

2. Detailed Return Scenarios

A. Damaged, Defective, or Incorrect Items

We strive for perfection, but errors can occur. If your shirt arrives with a manufacturing defect (e.g., ripped seams, broken buttons) or if we sent the incorrect size/style, Vibeforhim takes full responsibility. Please inspect your order immediately upon arrival and email support@vibeforhim.shop with photos of the issue. We will provide a full refund or a free replacement, including all shipping costs.

B. Change of Mind / Personal Preference

If you find that the shirt does not suit your style or you have simply changed your mind, you are welcome to return it within the 30-day window. Unlike many retailers, we do not penalize our customers for changing their minds. We do not charge any restocking fees. For more details on our brand philosophy, visit our About Us page.

C. Items Not Received

If your tracking information shows "Delivered" but you have not received the package, or if the package is stuck in transit beyond our estimated delivery times, please notify us. We will work with the carrier to locate your package. If the item is confirmed lost, we will issue a full refund or reship the order at no cost. Check your shipment status at Order Tracking.

3. The Return Process Step-by-Step

Following this process ensures your refund is handled as quickly as possible:

• Step 1: Contact Support. Email support@vibeforhim.shop with your order number and the reason for return.
• Step 2: Receive Your Label. Once approved, we will email you a pre-paid return shipping label.
• Step 3: Pack Your Item. Place the shirt in its original packaging and attach the printed label securely to the outside of the package.
• Step 4: Drop Off. Take the package to the carrier location specified on the label.
• Step 5: Inspection. Once the package reaches our warehouse, our team will inspect the item within 2 business days.

4. Shipping Costs and Fees

At Vibeforhim, we believe you shouldn't have to pay extra when a product isn't right for you:

• Return Shipping: 100% Free. We provide the label. You pay nothing.
• Restocking Fee: $0.00. We do not deduct any handling or processing fees from your refund amount.
• Original Shipping: Please note that any expedited shipping fees paid at the time of purchase are non-refundable unless the return is due to our error.

5. Refund Timeline and Method

Refunds are issued strictly to the original payment method used during checkout. This is a security measure to prevent fraud and comply with financial regulations.

• Processing Time: Once your return is inspected and approved, the refund is triggered within 24 hours.
• Bank Processing: Most banks and credit card companies (Visa, Mastercard, AMEX) take approximately 5 business days to post the funds back to your statement. PayPal refunds are usually reflected sooner.

For more information on supported payment providers, visit our Payment Methods page.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need assistance with a specific size exchange, please contact us or read our Order Change Policy.

7. Return Address

All items must be returned to our authorized logistics center in the United States:

Vibeforhim Returns Department
203 Majestic Oak Dr,
Garner, NC 27529-6139,
United States

8. Compliance and Additional Resources

Your use of our website and our return services is also governed by the following policies. We encourage you to review them to understand your full rights and responsibilities: